How Menlo streamlined regional triage
Menlo created a shared triage workflow across six regions, reducing weekly preparation time by 45% and clarifying priorities.
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Less preparation
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Regions aligned
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Team size
Our regional teams can see how feedback becomes a priority instead of sending the same update twice.
Priya Shah
Head of Operations
Company overview
Menlo is a 65-person logistics technology company supporting operations across six regions. Product decisions depend on a steady flow of feedback from regional teams and customer operations.
The challenge
Regional feedback arrived through spreadsheets, messages, and weekly calls. Product managers spent too much time assembling triage packs and too little time comparing impact, urgency, and dependencies.
The process
Menlo brought regional requests into a shared planning workflow, grouped them by objective, and assigned an owner to every decision before the weekly review.
The solution
AlignIQ connected operational feedback with priorities, milestones, and delivery work. Regional teams could see what changed, why it changed, and when a decision would be revisited.
Shared context
Keep the objective, brief, and delivery plan connected.
Clear ownership
Give each milestone an accountable owner and a next action.
Human review
Review AI planning suggestions with the people doing the work.
The results
Preparation time for weekly triage fell by 45% across six regions. The 65-person team reached decisions faster and reduced repeated status requests.
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